Shipping policy
Custom Items Shipping Policy
All orders are created after order submission. Please allow 1-3 business days for processing. Order confirmations are emailed after purchases are completed. Upon completion of order processing and shipping, the tracking information will be sent to the email you provide during check-out.
Items may take longer due to holidays, bad weather, or other circumstances beyond our control. KNK Designs & More is NOT RESPONSIBLE for lost, damaged, or stolen items. Please remember your items may be tracked using the tracking information we sent to the email you provided at check-out or account creation.
After your payment is authorized and verified:
- standard orders can still take up to 4 business days
- express orders can still take up to 3 business days, and
- rush orders can still take up to 1 business day to process.
This is just an estimate and doesn't include weekends or holidays.
In-transit time starts when your order has been shipped and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy.
KNK Designs & More is not responsible for applicable custom fees, import duties, taxes or any other charges.
Digital Products Shipping Policy
Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.
1. Delivery Method:
As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.
2. Delivery Timeframe:
Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.
3. Accessing Your Digital Purchase:
After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.
4. Technical Support:
If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.
5. Refund Policy:
Please refer to our Refund Policy section for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis in accordance with our Refund Policy guidelines.
6. Contact Us:
If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at [Contact Information]. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.
Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.